Terms & Conditions

Last Updated: 11 August 2025

1. Company Information

FORTABELLE is a retail brand operated by Nutri-Align Ltd, a company registered in England and Wales, registration number 07765823. Our trading office is at 160 Aztec West, Almondsbury, Bristol BS32 4TU, United Kingdom.

Contact Details:

• Address: 160 Aztec West, Almondsbury, Bristol BS32 4TU, United Kingdom
• Telephone: 0116 403 0073
• Email: [Contact form available at www.nutri-align.com/contact-us/]

2. Acceptance of Terms

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our website or services.

These terms apply to all customers worldwide. For customers outside the UK, additional local consumer protection laws may also apply.

3. Website Usage and Intellectual Property

3.1 Permitted Use

You may view, print, and download content from our website for personal, non-commercial use only. All content, including text, graphics, logos, images, and software, is the property of Nutri-Align Ltd and is protected by UK and international copyright laws.

3.2 Prohibited Activities

You must not:

• Use our website for any unlawful purpose or in violation of these terms
• Reproduce, distribute, or commercially exploit our content without written permission
• Attempt to gain unauthorized access to our systems
• Upload or transmit viruses, malware, or harmful code
• Interfere with the proper functioning of our website
• Use automated systems to access our website without permission

3.3 User-Generated Content

Any reviews, comments, or other content you submit becomes our property and may be used for marketing purposes. You warrant that such content is accurate, lawful, and does not infringe third-party rights.

4. Product Information and Health Disclaimers

4.1 Product Descriptions

Product descriptions are provided for general information only. We endeavor to ensure accuracy but reserve the right to correct errors and make changes that do not materially affect quality or performance.

4.2 Health and Nutrition Disclaimers

IMPORTANT: Please read carefully

• Our products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease
• Statements regarding our products have not been evaluated by the Medicines and Healthcare products Regulatory Agency (MHRA) or other regulatory authorities
• Supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle
• If you are pregnant, nursing, taking medication, or have a medical condition, consult your healthcare provider before use
• Keep out of reach of children
• Do not exceed recommended dosages
• Individual results may vary

4.3 Age Restrictions

Our products are intended for adults aged 18 and over unless otherwise specified. Products are not suitable for children under 16 years of age.

5. Ordering and Contract Formation

5.1 Order Process

When you place an order through our website, you are making an offer to purchase products. We reserve the right to accept or decline your order at our discretion.

5.2 Contract Formation

A contract is formed when we send you an order confirmation email. This email constitutes our acceptance of your offer and creates a binding contract between us.

5.3 Order Accuracy

Please check your order details carefully before submission. We are not responsible for orders placed with incorrect information, though we will assist in resolving issues where possible.

6. Pricing and Payment

6.1 Pricing

Prices are displayed in the currency selected and include applicable VAT where required. Prices exclude delivery charges unless stated otherwise. We reserve the right to change prices without notice.

6.2 Pricing Errors

If we discover a pricing error after you've placed an order, we will contact you to:

• Offer you the product at the correct price, or
• Cancel your order and provide a full refund

We are under no obligation to supply products at incorrect prices.

6.3 Payment Methods

We accept various payment methods as displayed during checkout, including credit cards, debit cards, and other digital payment services. Payment is processed when we accept your order.

6.4 Payment Security

All payment transactions are processed through secure, encrypted connections. We do not store complete payment card details on our servers.

6.5 Failed Payments

If payment fails, your order may be cancelled. We reserve the right to verify payment information and may request additional verification.

7. Delivery and Risk

7.1 Delivery Arrangements

We will deliver products to the address specified in your order using the delivery method selected. Delivery times are estimates and not guaranteed.

7.2 International Delivery

For international orders:

• Additional customs duties, taxes, or fees may apply and are your responsibility
• Delivery times may be longer due to customs processing
• Some products may be restricted in certain countries

7.3 Failed Delivery

If you fail to take delivery or provide adequate delivery instructions, we may:

• Attempt redelivery (charges may apply)
• Return products to our warehouse
• Cancel your order and refund the product cost (delivery charges may be retained)

7.4 Risk and Title

Risk in products passes to you upon delivery. Title passes when we receive payment in full.

8. Returns, Cancellations and Consumer Rights

8.1 UK Consumer Rights

If you are a UK consumer, you have statutory rights under the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These rights are in addition to our guarantee.

8.2 Cancellation Rights (Distance Selling)

You may cancel your order:

• At any time before dispatch
• Within 14 working days of receiving your products (without giving reason)

To cancel, contact us with your order number and reason for cancellation.

8.3 Returns Process

For returns:

• Products must be in original condition and packaging
• You are responsible for return shipping costs unless products are faulty
• We recommend using tracked/insured delivery
• Refunds will be processed within 14 days of receiving returned items

8.4 Exceptions to Cancellation Rights

The following cannot be returned for hygiene and safety reasons:

• Products that have been opened and used (except under our money-back guarantee)
• Perishable items
• Products made to your specifications

8.5 Our Money-Back Guarantee

If you are unhappy with our products for any reason, you may return them for a full refund within 60 days of purchase. Opened and used supplements are accepted.

Important limitations:

• This guarantee applies only to your first order of each product
• Repeated purchases followed by refund requests may be considered abuse
• We reserve the right to refuse service for policy abuse

8.6 Faulty Products

If products are faulty, not as described, or damaged in transit:

• Contact us within 14 days of delivery
• We will provide a full refund or replacement at no cost to you
• We will cover return shipping costs for faulty items

9. Data Protection and Privacy

9.1 Data Collection and Use

We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

9.2 Your Rights

Under data protection law, you have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Restriction of processing
• Data portability
• Object to processing

9.3 Cookies

We use cookies to improve your website experience. For full details, see our Privacy Policy and Cookie Policy.

9.4 Marketing Communications

We may send you marketing communications if you have consented. You can unsubscribe at any time using the links in our emails.

10. Limitation of Liability

10.1 General Limitations

To the maximum extent permitted by law, our liability is limited as follows:

• We exclude all implied warranties except those that cannot be legally excluded
• Our total liability for any claim shall not exceed the value of your order
• We exclude liability for indirect, consequential, or special damages

10.2 Exceptions

Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights
• Any other liability that cannot be legally excluded

10.3 Product Liability

While we take care to ensure product quality, you use products at your own risk. We recommend consulting healthcare professionals before use.

11. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or regulations
• Pandemics or health emergencies
• Supply chain disruptions
• Technical failures
• Industrial disputes

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or costs arising from:

• Your breach of these terms
• Your violation of any law or third-party rights
• Your misuse of our products or website

13. Dispute Resolution

13.1 Informal Resolution

We encourage you to contact us first to resolve any disputes informally.

13.2 Alternative Dispute Resolution

For UK consumers, disputes may be resolved through:

• Citizens Advice consumer service
• Trading Standards
• Online Dispute Resolution platform (for EU residents)

13.3 Legal Proceedings

Any legal disputes shall be subject to the exclusive jurisdiction of the English courts and governed by English law.

14. General Provisions

14.1 Entire Agreement

These terms, together with our Privacy Policy, constitute the entire agreement between us.

14.2 Amendments

We may update these terms at any time. Continued use of our website constitutes acceptance of updated terms.

14.3 Severability

If any provision is found to be unenforceable, the remaining provisions shall remain in full force.

14.4 Assignment

We may assign our rights and obligations under these terms. You may not assign your rights without our written consent.

14.5 Waiver

Failure to enforce any provision does not constitute a waiver of our rights.

14.6 Third Party Rights

These terms do not create rights for third parties under the Contracts (Rights of Third Parties) Act 1999.

14.7 Termination

We may terminate your access to our website or refuse service at any time for any reason. These terms remain binding until properly terminated.

15. Contact Information

For questions about these Terms & Conditions, please contact us:

Nutri-Align Ltd 160 Aztec West, Almondsbury Bristol BS32 4TU United Kingdom

Telephone: 0116 403 0073 Contact Form: www.nutri-align.com/contact-us/

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These Terms & Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.